Constituent Services Coordinator, Government of the District of Columbia, Council of the District of Columbia, Ward 2. The Constituent Services Coordinator (CSC) serves as the primary liaison between Ward 2 constituents and the Councilmember. The CSC is responsible for coordinating and managing constituent inquiries, concerns, complaints, and service requests, ensuring they are addressed in a timely, professional, and responsive manner. Upon receiving a constituent inquiry, the CSC assesses the issue, determines the appropriate course of action, and either resolves the matter directly or coordinates with other staff members and District government agencies or departments to facilitate a resolution. This position reports directly to the Deputy Chief of Staff.
DUTIES AND RESPONSIBILITIES:
Assisting residents with issues associated with government service delivery, government programs, neighborhood related issues, and other concerns with the quality of life in Ward 2.
Monitoring constituent inquiries through council email, website, tweets, and other social media, phone calls, or written correspondence. This may include working with the Communications Director to ensure all requests are addressed expeditiously.
Meeting with community stakeholders to listen to and address resident issues and concerns. These meetings include Advisory Neighborhood Commission meetings, Parent Teacher Student Organization meetings, and Citizens Association meetings. Meetings are held in person and virtually using online platforms like Zoom. Some meetings require occasional availability in the evenings and on weekends.
Attending agency meetings and discussions as needed, including meeting agency officials in the field to address issues.
Maintaining and continually updating a comprehensive list of key contact staff and programs in the DC government.
Serving as a positive contact for the public to help people get their issues resolved, which often requires follow up with District and federal agency partners.
Communicating regularly with the Ward 2 Council staff and Councilmember about recurring issues that may need larger scale solutions.
Managing interns.
Occasional evening and weekend availability is required.
Required to work from the office four days/week and one remote day option, subject to change from supervisor.
SKILLS AND QUALIFICATIONS:
Experience with customer service or constituent services.
Familiarity with DC Agencies.
Eagerness and enthusiasm to serve constituents in a timely, courteous, and thorough manner.
Proficiency with Microsoft applications and willingness to learn and use CRM system.
PERFORMANCE ENVIRONMENT:
This is a full-time, hybrid position with four days per week in-person in the Councilmember’s office in the Wilson Building in downtown Washington, DC, and one day per week remote, with additional occasional work from home opportunities. Incumbents will work in a collaborative team environment. Evening and occasional weekend availability is required. Regular recess periods and the cyclical nature of the Council’s legislative calendar, as well as the office leave policy, provide opportunities to balance out periods of necessarily high-intensity work.
HOW TO APPLY:
All packages must include:
Cover Letter
Resume
References
Please include “Constituent Services Coordinator” in the subject line and submit application materials to the Deputy Chief of Staff, Brian Romanowski at bromanowski@dccouncil.gov.
No phone calls, please. Applicants will only be notified if granted an interview.